Elements and Performance Criteria
- Prepare for food and beverage service.
- Discuss and clarify table and room set-up, menu and style of service where required.
- Check furniture and fittings for cleanliness, stability and condition prior to the service period.
- Adjust furniture placement to meet service requirements and allow safe and easy access for service personnel.
- Prepare and adjust environment to ensure comfort and ambience for customers.
- Check and prepare equipment for service according to manufacturer instructions, and clean or replace items as required to meet service standards.
- Prepare and display food and beverage items according to organisational standards.
- Welcome and advise customers.
- Take and process orders.
- Take and record orders accurately and legibly using the format required by the organisation, and convey them promptly to the kitchen.
- Operate ordering system according to organisational procedures.
- Communicate special requests or dietary requirements to kitchen.
- Provide glassware, service-ware and cutlery suitable for menu choice.
- Process accounts and receive payment at appropriate time.
- Serve food and drinks.
- Promptly recognise and follow-up delays or deficiencies in service.
- Collect food and beverage selections from kitchen and check for accuracy and presentation.
- Use appropriate techniques to carry and place plates containing meals and serve to correct person.
- Advise and reassure customers about delays or problems.
- Check customer satisfaction at the appropriate time.
- Clear food and drinks.
- Complete end of shift duties.